What are my rights as a client?

What are my rights as a client?

Answer: 

You have the right:

To be treated with consideration, dignity and respect.

To be fully informed of the cost of services.

To receive kind and compassionate services.

To participate in any appropiate and available service that is consistent with an individual service plan (ISP), regardless of the refusal of any other service, unless that service is a necessity for clear treatment reasons and requires the person's participation.

To reasonable assistance, in the least restrictive setting.

To reasonable protection from physical, sexual and emotional abuse, inhumane treatment, assault, or battery by any other person.

To a current treatment plan that addresses your needs and responsibilities and that specifies the provision of appropriate and adequate services, as available, either directly or by referral.

To actively participate in periodic treatment plan reviews with the staff including services necessary upon discharge.

To give full informed consent to any service including medication prior to commencement and the right to decline services including medication absent an emergency.

To be advised of and refuse observation by techniques such as one-way vision mirrors, tape recorders, televisions, movies, or photographs, or other audio and visual technology. This right does not prohibit us from using closed-circuit monitoring to observe seclusion rooms or common areas, which does not include bathrooms.

To decline any hazardous procedures.

To be free from restraint or seclusion unless there is imminent risk of physical harm to self or others.

To reasonable privacy and freedom from excessive intrusion by visitors, guests and non agency surveyors, contractors, construction crews or others.

To confidentiality unless a release or exchange of information is authorized and the right to request to restrict treatment information being shared.

To be informed of circumstances under which an agency is authorized or intends to release, or has released, confidential information without written consent for the purposes of continuity of care.

To have the grievance procedure explained orally and in writing, the right to file a grievance,with assistance if requested, and the right to have a grievance reviewed through a grievance process, including the right to appeal the a decision.

To receive services and participate in activities free of discrimination on the bases of race, ethnicity, age, color, religion, gender, national origin, sexual orientation, physical or mental handicap, developmental disability, genetic informatioj, human immunodeficiency, virus status, or in any manner prohibited by local, state or federal laws.

To exercise rights without reprisal in any form including the ability to continue services with uncompromised access. No right extends so far as to supersede health and safety considerations.

To have the opportunity to consult with independent specialists or legal counsel, at one's own expense.

No Shawnee Mental Health Center employee may become a client's guardian or representative if the person is currently receiving services from Shawnee.

To have access to one's own psychiatric, medical or other treatment records, unless access to particular identified items of information is specifically restricted for that individual client for clear treatment reasons in the client's treatment plan. If access is restricted, the treatment plan shall also include a goal to remove the restriction.

To be informed in advance of the reason(s) for discrimination of service provision, and to be involved in planning for consequences of that event.

To receive an explanation of the reasons for denial of service.

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